Complaints jobs in United Kingdom

Shift: Monday to Friday, (core hours are 08:30 – 17:00)

Salary: Up to £70,000 based on experience

Desired Start: Janaury to March 2026

At Puratos, we create innovative food solutions for the health and well‑being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.

We are more than 10,000 employees in over 70 countries and a consolidated turnover of 3.1 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future. This, along with our commitment to our local communities, is what makes working at Puratos so magical.

To build our team we are looking for a Technical Manager (referred to as Quality Manager internally) to join our growing team in Buckingham.

To drive the quality resource of the business forward, leading the Quality Team at Buckingham whilst supporting the management decisions of the business as a whole.

As Quality Manager you will ensure the BRC standard, legislation and customer requirements are met and maintained at all times, maintain the Quality Management System, ensuring trends are identified, reported and corrective action implemented, and will also work on continuous improvement projects within the business. A key part of your role will be leading the Quality Team, a team of 8, who cover quality compliance, specifications and customer compliance.

You will be responsible for ensuring the integrity of the food safety and quality of our product range and for ensuring that it fulfils the requirements of all customer codes of practice and general best practice in the food industry.

• Lead the Voice of Quality for the site, providing the vision for all employees to further the quality goals of Puratos
• Lead the quality team to proactively manage all food safety and quality issues at site to ensure fast resolution of concerns and issues
• Develop and manage the annual Quality budget
• Ensure the site delivers on all quality targets ensuring that the company standards are maintained while also meeting the customer expectations
• Proactively lead the site plans and responses to customer complaints, ensuring management accountability to identify and address current or emerging trends of concer
• Be the site lead on all customer audits, maintaining key audit rankings
• Oversee all food safety and regulatory compliance initiatives including HACCP, SQF, FSMA, Pest Control and Sanitation ensuring they are carried out in line with the highest industry standards and regulatory compliance
• Lead the Quality team, a team of 8, in line with our Magic Moments, growing talent and building succession planning

• Proven senior management and leadership experience within a FMCG manufacturing environment.
• Proven people management experience i.e. managing a team through effective use of performance reviews, coaching, training and disciplinary procedures as required.
• Change agent; ability to demonstrate a track record of delivering sustainable change initiatives and results.
• Proven track record of achievement in technical and food safety.
• Excellent communication skills; ability to liaise with varying stakeholders at all levels, both internal and external.
• Excellent interpersonal skills.
• Self‑motivated.
• Significant and innovative problem‑solving skills.

We are a warm family company with a historical growth track record and a clear long‑term vision for the future. We promote a caring, trustful and respecting work environment by putting people first.

We at Puratos cultivate an inclusive global workplace, that fully embraces diversity and equal opportunities for all. We strive to reflect the richness of our customers, communities and society, accelerating our ability to innovate and deliver on our commitments.

The benefits of this role include:

• Competitive Salary of up to £70,000 based on experience, reviewed annually
• Annual Bonus Scheme – 5% standard, with stretch potential up to 10%.
• Generous Pension Plan – Up to 7.5% employer contributions to support your future.
• Private Medical Insurance – BUPA single cover fully paid, with options to add family members.
• Up to 5 Weeks Annual Leave – Plus the flexibility to buy or sell additional days.
• Enhanced Company Sick Pay – Because your health matters.
• Learning & Development – Structured programs with a target of 5 learning days per year.
• Wellbeing Matters – Access to our ‘Calling for Caring’ wellbeing initiatives.
• Life Assurance – 2x your salary plus a 20% spouse pension.
• Income Protection – Financial support when you need it most.
• Loyal Service Awards – Celebrating your milestones with us.
• Employee Assistance Program – Confidential support for life’s challenges.
• Refer a Friend Scheme – Earn £500 for successful referrals.
• High Street Discounts – Save with Perkbox perks.
• Monthly ‘Magic Star’ Awards – Win £50 in vouchers for going above and beyond.
• Cycle to Work Scheme – Save money and stay healthy

If you’re excited about helping others grow and want to be part of something magical, we’d love to hear from you. Apply now and help us shape the future at Puratos.

Please note that we are unable to provide visa sponsorship for this position.

At Puratos, we create innovative food solutions for the health and well‑being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities. We are more than 10.000 employees in over 80 countries and a consolidated turnover of 3 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future. This, along with our commitment to our local communities, is what makes working at Puratos so magical.