Front-of-House Team Leader — Elevate Guest Experience

Cineworld Cinemas Ltd; Rochester; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading cinema operator in the UK is seeking a Team Leader to manage front of house operations at their cinema. In this role, you will lead team members, handle cash, and ensure customer satisfaction by addressing complaints. The position offers 39 hours of work per week with varied shifts. Benefits include free cinema visits, a contributory pension scheme, and cash back healthcare. This role provides an excellent opportunity for career progression within the cinema industry.

Benefits

Free movies

Complimentary cinema visits

Discounts on food and drink

28 days' holiday

Contributory pension scheme

Cash back healthcare plan

Eye care scheme

Retail incentives

In-house competitions

Qualifications

• Experience in cash handling and reconciliation.
• Ability to manage food handling and stock control.
• Strong interpersonal skills for dealing with large groups.

Responsibilities

• Lead front of house operations and team members.
• Address and resolve customer complaints.
• Induction and training of team members.

Job description

A leading cinema operator in the UK is seeking a Team Leader to manage front of house operations at their cinema. In this role, you will lead team members, handle cash, and ensure customer satisfaction by addressing complaints. The position offers 39 hours of work per week with varied shifts. Benefits include free cinema visits, a contributory pension scheme, and cash back healthcare. This role provides an excellent opportunity for career progression within the cinema industry.