Health Assessor

Conceptionx; Bristol; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare provider in the UK is looking for a Medical Underwriter to assess customer health declarations accurately and in a timely manner. The role involves preparing customer terms, managing queries, and resolving complaints while ensuring favorable outcomes for customers. Candidates should have experience in medical underwriting, possess strong communication skills, and be able to work effectively under deadlines. Competitive salary and benefits package offered, promoting professional growth.

Benefits

Generous pension and bonus scheme

Private medical insurance

Life assurance

Professional development opportunities

Qualifications

• Experience working in a Medical Underwriting Team.
• Ability to assess individual risk from a customer's Health Declaration.
• Understanding of underwriting manuals and processes.

Responsibilities

• Complete the Protection customer Health Declaration medical assessment.
• Prepare and issue customer terms.
• Manage team mailbox queries within 48 hours.
• Investigate and resolve complaints in line with procedures.

Skills

Medical Underwriting

Customer service

Risk assessment

Problem-solving

Communication

Education

GR1 or other industry recognised qualification

Job description

Job Summary

To complete the Protection customer Health Declaration medical assessment in a timely, accurate and customer focused manner. To follow agreed processes to ensure that this assessment is carried out with fair outcomes for the customer and in line with governance requirements. To challenge existing processes in a professional, clear and logical way and be supportive of process improvements which benefit the customer.

What You’ll Do

To complete the Protection customer Health Declaration medical assessment in a timely, accurate and customer focussed manner. To follow agreed processes to ensure that this assessment is carried out with fair outcomes for the customer and in line with governance requirements. To work cohesively with all team members in the attainment of service excellence for the Protection customer.

• Prepare and issue standard and non-standard customer terms using the templates provided and to adjust templates when non‑standard.
• Using mechanisms in place to request medical evidence, including writing to the customer and obtaining medical information from third parties.
• Manage queries that come into the team mailbox within 48 hours.
• Investigate and resolve complaints and queries in line with the divisional & regulatory complaint procedures. Identify the cause of the complaint, work to improve the process whilst balancing the needs of the Customer, the Company and the Regulator.

Who You Are

Experience of working within a Medical Underwriting Team and making an accurate assessment of individual risk from a customer’s Health Declaration.

• Able to underwrite Health Declarations for multiple Protection product lines.
• Understanding of underwriting manuals and processes.
• Understanding of the Protection products which require underwriting input.
• Maintains underwriting knowledge with industry and market changes.

Inquisitive and customer centric approach with an ability to think outside of the norm and challenge existing processes. Ability to communicate with all types of customers and contribute to a team delivering service excellence. Able to work to deadlines and manage own workload, prioritising cases when required.

Qualifications

GR1 or other industry recognised qualification (desired).

Benefits Of Working At Canada Life

Competitive salary and benefits package including a generous pension and bonus scheme, income protection, private medical insurance and life assurance. Additional benefits and support services as well as regular personal and professional development.

How We Work At Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. We invest in the development of our people, technology and workplaces and offer a range of training, flexible working and opportunities to grow and develop.

Diversity and Inclusion

Building an inclusive workplace with a diverse workforce. Everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic. We are proud of the progress we’re making in DEI and continue to focus on it.