Team Leader - Rochester

Cineworld Cinemas Ltd; Rochester; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading cinema operator in the UK is seeking a Team Leader to manage front of house operations at their cinema. In this role, you will lead team members, handle cash, and ensure customer satisfaction by addressing complaints. The position offers 39 hours of work per week with varied shifts. Benefits include free cinema visits, a contributory pension scheme, and cash back healthcare. This role provides an excellent opportunity for career progression within the cinema industry.

Benefits

Free movies

Complimentary cinema visits

Discounts on food and drink

28 days' holiday

Contributory pension scheme

Cash back healthcare plan

Eye care scheme

Retail incentives

In-house competitions

Qualifications

• Experience in cash handling and reconciliation.
• Ability to manage food handling and stock control.
• Strong interpersonal skills for dealing with large groups.

Responsibilities

• Lead front of house operations and team members.
• Address and resolve customer complaints.
• Induction and training of team members.

Job description

As a Team Leader, you will be responsible for leading Team Members and your cinema's front of house operations. You will form part of the Cinema Leadership Team by acting as the first point of escalation for customer interactions, and assume the responsibility of a Duty Manager when required, which includes key-holding.

Weekly working hours are contracted at 39 per week, and are expected to be worked across a mixture of morning, afternoon and evening shifts Monday-Sunday.

A Team Leader role within Cineworld Cinemas may provide the path to reach your career aspirations. There is the opportunity to obtain a wealth of experience and develop your skills to potentially progress to a Cinema Manager.

Responsibilities include but are not limited to:

• Cash Handling (Including Reconciliation)
• Food Handling and Stock Control
• Use of Technology (e.g. IT Systems, Till Operations, Telephones)
• Cleaning & Increasing Sales
• Maintaining Standards
• Dealing Face to Face with Large Groups of People
• Addressing and Resolving Complaints
• Induction and Training of Team Members
• Coaching Team Members
• Monitoring Compliance and Maintaining Standards

In return for your hard work and commitment, FREE MOVIES are just one of the benefits we offer.

Not only may you be able to see films before they’re open to the public, you will also be eligible for the Cineworld Premiere Pass which entitles you and a guest complimentary cinema visits and discounts on food and drink, so you can all enjoy a night at the movies on us!

Cineworld Cinemas offers a wide variety of benefits; all employees are entitled to 28 days’ holiday per year, you may also want to join our contributory pension scheme, cash back healthcare plan and eye care scheme. In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes!

At Cineworld we review our benefits on a regular basis and there are lots more rewards to come!

*Terms and conditions apply to some benefits.

If you are looking for all of the above and more, apply now!