Assistant Night Manager

Hilton Worldwide, Inc.; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is looking for an Assistant Night Manager to oversee the night Front Office team at their hotel in Tewkesbury. The successful candidate will be responsible for providing exceptional customer experiences during the night, handling inquiries, and leading a dedicated team. Ideal candidates should possess strong leadership skills and a passion for hospitality. This position offers a salary of £13.72 per hour with opportunities for career growth and various employee benefits.

Benefits

Free and healthy meals when on duty

Career development programmes

Corporate responsibility programme

Discounted hotel nights

Team Member Referral Program

Free Health Club Membership

High street discounts

28 days holiday increasing up to 33

Discounted dental and health cover

Free Parking

Accommodation available

Guest Experience Day

Free Golf Club

Qualifications

• Experience in leading a team in a hotel setting.
• Strong passion for customer service and problem handling.

Responsibilities

• Lead the night Front Office team in hotel reception.
• Deliver VIP experiences to guests during night operations.
• Be the main contact for guests’ inquiries and complaints.

Skills

Leadership

Exceptional customer service

Communication skills

Problem solving

Job description

Assistant Night Manager (HOT0C5Q1)

Job Number: HOT0C5Q1

Work Locations

Hilton Puckrup Hall, Tewkesbury Puckrup, Tewkesbury, GL20 6EL

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary £13.72 an hour - 39 Hours a week.

Benefits

• Free and healthy meals when on duty
• Grow your career through personal development programmes
• Corporate responsibility programme (https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights & 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Free Health Club Membership
• High street discounts via Perks at Work
• Holiday: 28 days including bank holidays (increasing to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Accommodation available with all bills included
• Guest Experience Day as part of your induction
• Modern and inclusive Team Member’s areas
• Free Golf Club

Responsibilities

• You will join and lead the night Front Office team, in the Reception areas of the hotel.
• You will deliver a VIP experience to every guest during night time operations, going above and beyond to make their stay a memorable one.
• You will be the main point of contact for all guests’ enquiries and complaints, emergencies and evacuations.

Requirements

• Ambitious hotelier, with experience in leading a team.
• Passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills.

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office