Complaints jobs in United Kingdom

Location: Woking

Job Type: Full-time

Pay: £35,403 per annum

Team Support Worker role in South East Region

Requirements include experience with finance and personnel matters

Duties involve administrative support, data processing, and report generation

Candidates need strong communication and ICT skills

Applications due by 5pm on Friday 16 January 2026

Interviews scheduled for 29/30 January 2026 in Woking

Employment with UNISON, a leading UK public services trade union

The South East Region is seeking Team Support Workers.

Applications from candidates with a good understanding and experience of working with finance and personnel matters are sought. The role will include the provision of administrative support to a number of staff, lay member committees and more generally for the Region. Candidates must have a good knowledge of committee administration, general office practice and procedures and experience of working with finance and data systems. Duties include inputting and extracting data from membership and other data systems, processing financial data and invoices and generating reports, agenda preparation and committee administration and drafting and producing communications.

You should have good telephone and communication skills and be able to deal with complaints and other issues in a sensitive and positive manner. You will also need to be able to work in a team environment.

Candidates should also have excellent administrative, secretarial, communication and ICT skills to succeed, in addition to having the confidence to work on your own initiative, and as part of a team.

An understanding of Trade Unions and their objectives would be an advantage, but not essential

To apply for this opportunity please download and complete the General application form (under “Documents”). See job description and person specification (under “Documents”)

Please note that only the General application form will be accepted.

The completed application form along with the Recruitment and Disability Monitoring Form should be sent to Claire Harvey by email to c.harvey@unison.co.uk, quoting the correct ref:

Woking– Ref: R9/54 and R9/65T

The closing date for applications is 5pm on Friday 16 January

Interviews will be held on the 29/30 January 2026 (Woking)

UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.