Full-time Membership Administrator (FSLT00750)

Fifeleisure; Dunfermline; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leisure service provider in Dunfermline is seeking a full-time Membership Administrator to manage the membership scheme. Responsibilities include processing applications, handling customer inquiries, and maintaining accurate records. Ideal candidates will possess excellent communication skills and administrative experience. The role offers a hybrid working model with a salary ranging from £25,885 to £28,175 depending on experience.

Qualifications

• Experience in administrative systems.
• Ability to meet strict deadlines.
• Excellent oral, numerical, and written skills.

Responsibilities

• Register applications ensuring personal information is accurate.
• Prepare and issue invoices to applicants.
• Set up monthly direct debits.
• Deal with customer enquiries by telephone, email, letter, or in person.
• Prepare management reports with statistical information.

Skills

Word processing and database management experience

Excellent customer service

Excellent time management skills

Accuracy and attention to detail

Excellent communication and interpersonal skills

Education

4 Standard Grades (Grade level 3) including English and Mathematics

Administration qualification at SVQ/NVQ 3 or equivalent

Job description

# Full-time Membership Administrator (FSLT00750)Ref no:: FSLT00750Published:: 10/12/2025Closes:: 04/01/2026Location:: Head Office, Music Institute, East Port, Dunfermline, KY12 7JASalary:: £25,885 - £28,175 per year dependent on experienceContract Type:: PermanentPosition Type:: Full TimeHours:: 36 hours per weekWork From Home:: Hybrid## Job Description**CONTRACT TYPE: Full-time, 36 hours per week****CLOSING DATE: Sunday 4th January 2026** **INTERVIEW DATE: Friday 9th January 2026** The purpose of the post is to carry out administration and clerical tasks for the company’s membership scheme. This will include the processing of the applications, registration, setting up direct debits and all correspondence and processes relating to the membership scheme.## Requirements4 Standard Grades (Grade level 3) or equivalent including English and Mathematics Administration qualification at a minimal level of SVQ/NVQ 3 or equivalentBefore confirming appointment, you will be required to obtain a Level 1 Disclosure certificate through Disclosure Scotland## Responsibilities1. Registration of the applications ensuring all personal information is recorded correctly and any missing information is sourced2. Preparation and issuing of invoices to applicants3. Setting- up monthly direct debits4. Dealing with customer enquiries by telephone, e-mail, letter or person this can be dealing with routine enquiries and more complex complaints5. Preparation of management reports including statistical information6. Cancelling and suspending members acting on notice to terminate membership letters, investigate non payment and alternative payment methods prior to cancelling memberships.7. Liaise with leisure centre staff to advise of changes or updates and dealing with enquiries and explaining new procedures or requirement8. Assist in the development of the membership scheme and participate in the development of systems for future use.9. Investigate complaints from members and resolve issues relating to discrepancies in payment information.## The Individual- Word processing and database management experience - Excellent customer service - Working knowledge of administrative systems - Excellent time management skills, prioritisation and organisational skills - Accuracy and attention to detail - Ability to work on own initiative - Ability to meet strict deadlines - Excellent oral, numerical and written skills - Ability to be diplomatic and skilled in dealing with customers and colleagues - Maintain Confidentiality, Honesty and reliability - Excellent communication and interpersonal skills both written and verbal. - Positive attitude - Relate well to Customers and staff - Ability to adapt - Ability to provide regular and effective service## Job Attachments* Share this job posting via Email### Advertisement