Assistant Manager

Caledonian Leisure Ltd; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading holiday company in the UK is searching for an Assistant Manager to oversee hotel operations and ensure exceptional guest service. The ideal candidate will have managerial experience in hospitality, exceptional organisational skills, and a strong commitment to customer satisfaction. This role requires teamwork and the ability to motivate and lead staff. Benefits include employee discounts, company pension, and possible live-in accommodation.

Benefits

Employee discounts on holiday products

Company pension

Possible live-in accommodation

Free staff parking

Qualifications

• Previous experience in a supervisory or managerial role within the hotel industry.
• Strong organisational and time management abilities.
• Excellent communication skills with a collaborative approach.

Responsibilities

• Assist with the management of the hotel operation ensuring exceptional guest service.
• Lead, coach and motivate the hotel team.
• Resolve customer complaints promptly.
• Ensure compliance with Health & Safety practices.

Skills

Customer service skills

Organisational abilities

Time management

Teamwork

Communication skills

Job description

Assistant Manager

Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.

Key Job Responsibilities

• Assist with the management of the hotel operation, ensuring delivery of exceptional guest service from each department.
• Assist with leading, coaching and motivating the hotel team.
• Ensure prompt resolution of customer complaints.
• Ensure awareness and compliance with all Health & Safety work practices.
• Perform Duty Management shifts as required.
• Proactively encourage development and motivation for self and others.
• Ensure 100% compliance on all mandatory training for the hotel.
• Foster a positive and productive team environment promoting teamwork and employee satisfaction.

About you

• Previous experience in a supervisory or managerial role within the hotel industry, preferably in front office operations
• Strong organisational and time management abilities to handle multiple tasks and priorities effectively
• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-paced work environment.
• Have excellent communication skills with a collaborative approach to colleagues and customers.
• Ability to work in a team.
• Ability to work a flexible shift pattern.

Benefits

• Significant employee discounts on companies own holiday products.
• Company pension
• Possible Live-in accommodation
• Free staff parking – hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.