Technical Support Engineer

RAC; Walsall; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive services company in Walsall seeks a skilled Technical Support Mechanic to provide remote assistance to customers and resolve vehicle issues using technical knowledge. The ideal candidate will have extensive experience in vehicle diagnostics and repair, strong communication skills, and hold an NVQ Level 3 in Motor Vehicle Engineering. This full-time position offers a competitive salary, extensive benefits, and opportunities for professional development.

Benefits

23 days holiday (rising to 25) + bank holidays

Entry to pension scheme with employer contributions

Family leave support

Confidential personal support service

Car salary sacrifice scheme

Access to online discounts portal

Free breakdown service

Qualifications

• 5+ years of experience as a vehicle technician or mechanic.
• Comfortable with reading and interpreting technical reports.
• Confident in using systems and handling multiple cases.

Responsibilities

• Provide remote assistance to resolve vehicle issues efficiently.
• Support internal roadside teams with live diagnostics.
• Manage technical complaints and work towards fair resolutions.

Skills

Vehicle diagnostics

Technical report interpretation

Attention to detail

Communication skills

Familiarity with Microsoft Office

Education

NVQ Level 3 in Motor Vehicle Engineering

Job description

About The Role

Are you a skilled mechanic ready to transition from the shop floor to a dynamic desk-based role? Do you want to use your technical knowledge to make a real difference without getting your hands dirty? We have an exciting opportunity for a Technical Support Mechanic to join our rapidly expanding Motability team!

As a Technical Support Engineer, you'll play a key role in ensuring customers receive the best solutions. Working as part of our dedicated team, you'll provide remote assistance and expert technical advice to resolve vehicle issues efficiently and accurately.

What you'll do...

• Provide remote assistance to patrols, retailers and customers to guide real-time repairs and resolve vehicle issues efficiently
• Support our internal roadside teams with live diagnostics, helping to increase first‑time fix rates and reduce the need for vehicle recovery
• Manage technical complaints by working with customers, case managers, manufacturers and the dealer network to reach fair and timely resolutions
• Monitoring and sharing technical insights to keep RAC and Motability Operations aligned with evolving technologies
• Ensuring warranty processes are applied fairly and consistently across the retailer network

What we're looking for...

• A workshop controller, mechanic or vehicle technician looking to move into a more analytical and advisory role
• Experienced with vehicle diagnostics, repairs and workshop operations
• Comfortable reading and interpreting technical reports
• Confident in using systems and handling multiple cases with attention to detail

What you'll need...

• A minimum NVQ Level 3 (or equivalent) in Motor Vehicle Engineering
• Level 3 EV Trained (or desire to work towards)
• A minimum of 5 years' experience as a vehicle technician, mechanic or in a workshop controller role
• Strong working knowledge of diagnostic systems and repair procedures
• Clear, professional communication - both written and verbal
• Comfortable with Microsoft Office and case management systems

What you'll get with the RAC...

• Work pattern of 35‑hours weekly, Monday to Friday, working between 8am - 6pm
• Holiday allowance of 23 days (rising to 25 with service) + bank holidays
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments
• Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
• 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
• Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household
• Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options
• Free RAC Ultimate Complete Breakdown Service from day one
• Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more

Once you've passed probation, you'll automatically join our Colleague Share Scheme, awarding you a share value. The value of this increases as the business continues to grow.

About us

The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well‑known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.

Together we are all #OrangeHeroes. Be a part of our journey!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.