Senior Resolutions Investigator: Deliver Fair Outcomes & Compliance

Fidelity International; Kingswood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm is seeking a Resolutions Investigator in Kingswood. The role involves managing and resolving customer complaints, ensuring satisfaction through diligent case handling. Candidates should demonstrate strong interpersonal skills and a proactive approach to development. Comprehensive training will be provided, aiming for industry-recognised qualifications. A flexible benefits package supports employee wellbeing and development in a collaborative environment.

Benefits

Comprehensive benefits package

Flexible working arrangements

Support for professional development

Qualifications

• Proactive approach to professional development.
• Willingness to achieve industry-recognised qualifications.
• Ability to communicate clearly with customers.

Responsibilities

• Manage assigned complaint cases professionally and efficiently.
• Communicate with customers to enhance satisfaction.
• Investigate complaints and implement effective resolutions.

Skills

Interpersonal skills

Problem solving

Creative thinking

Resilience

Communication

Proficient in Microsoft Office

Education

No formal complaint handling experience required

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

A leading financial services firm is seeking a Resolutions Investigator in Kingswood. The role involves managing and resolving customer complaints, ensuring satisfaction through diligent case handling. Candidates should demonstrate strong interpersonal skills and a proactive approach to development. Comprehensive training will be provided, aiming for industry-recognised qualifications. A flexible benefits package supports employee wellbeing and development in a collaborative environment.