Customer Liaison Officer

Northampton Business Directory; Northampton; On-site; GBP 27,000 - 32,000; Full time

Job summary

A premier contractor is seeking an experienced Customer Liaison Officer to support refurbishment projects from their Northampton office. The role involves providing timely updates to residents, conducting visits to explain project scopes, managing complaints, and ensuring adherence to health and safety procedures. Ideal candidates will have a background in housing and strong communication skills. Competitive salary up to £32,000, car allowance, and bonuses are offered.

Benefits

Car Allowance of £5,250

Yearly bonus incentives

Access to online discounts portal

Employee assistance program

Qualifications

• Experience as a Resident Liaison Officer or in a customer-facing role within housing.
• Experience working in occupied social housing environments.

Responsibilities

• Provide residents with timely updates and access schedules for refurbishment works.
• Conduct pre-start visits to explain the scope of works.
• Manage complaints and resolve issues sensitively.
• Organise and attend resident meetings and progress updates.
• Ensure residents are aware of health and safety procedures.
• Support vulnerable residents and consider special requirements.

Skills

Strong communication and interpersonal skills

Customer-first approach

Understanding of kitchen and bathroom refurbishment works

Job description

Overview

Are you looking for your next role as an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?

Position

We are currently recruiting for an experienced Customer Liaison Officer in refurbishment projects for a nationwide contractor to join them on a permanent basis out of their Northampton office.

Key Responsibilities

• Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works
• Conduct pre-start visits to explain the scope of works and answer resident queries
• Manage complaints and resolve issues sensitively and professionally
• Organise and attend resident meetings, open days, and progress updates
• Ensure residents are aware of health and safety procedures and property access needs
• Support vulnerable residents and ensure special requirements or adjustments are considered

Qualifications

• Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector
• Strong communication and interpersonal skills, with a customer-first approach
• Understanding of kitchen and bathroom refurbishment works
• Experience working in occupied social housing environments

Package

• Basic Salary of up to £32,000 (D.O.E)
• Car Allowance of £5,250
• Yearly bonus incentives
• Access to an online discounts portal, employee assistance program & much more!