Claims Handler jobs in United Kingdom

Join Direct Line Group as a Field Loss Adjuster in London or Croydon. This full‑time, permanent position is home‑based with regular customer visits across the CR, BR, GU, RG, PO, and SO postcodes. You must have a full UK driving licence and live within the region.

Reporting directly to the Field Manager, you will:

• Conduct field visits to support customers, including those in vulnerable situations and ad‑hoc cases
• Review digital evidence submitted via our online claims portal
• Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
• Take ownership of Home, SME & Commercial claims, including complex or high‑value cases under supervision when above authority
• Deliver outstanding customer service, helping to achieve market‑leading Net Promoter Scores
• Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost‑effective indemnity solutions
• Recommend optimal settlement routes, using supply chain options where appropriate
• Support complaint resolution by facilitating field visits and handling informal complaints directly
• Determine and advise on rectification works, acting as a technical point of contact for scope variations
• Carry out investigations to assist with potential sub‑rogated recoveries
• Collaborate with Operational teams and offer guidance to office‑based claims handlers
• Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
• Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
• Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
• Continuously develop your own technical expertise and knowledge of insurance practices

• Proven experience in field‑based loss adjusting across Home, SME, and Commercial property claims
• Strong understanding of insurance principles, policy interpretation, and coverage assessment
• Excellent knowledge of buildings and contents quantum and current construction methods
• Confident in creating repair propositions and negotiating settlements
• Located in and/or around the London area
• Full UK driving licence and flexibility to travel as required

• 9% employer contributed pension
• Annual company bonus of up to 10%
• Company car
• 50% off home, motor and pet insurance, plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• And more

35 hours per week.

• Entry level

• Full-time

• Finance and Sales

• Insurance

Direct Line Group is an equal‑opportunity employer committed to inclusivity. We welcome applicants of all backgrounds and are happy to provide adjustments to our recruitment process if needed.