Field Loss Adjuster - London or Croydon Area

Direct Line Group; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance company is seeking a Field Loss Adjuster to join their team in London or Croydon. This full-time, home-based role involves supporting customers through field visits and managing claims for various property types. The ideal candidate will have experience in loss adjusting and strong understanding of insurance principles. Competitive benefits include a company car, annual bonuses, and generous holidays.

Benefits

9% employer contributed pension

Annual company bonus up to 10%

Company car

50% off home, motor and pet insurance

Health and Dental insurance options

Generous holidays

Qualifications

• Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims.
• Strong understanding of insurance principles and policy interpretation.
• Full UK driving licence and flexibility to travel.

Responsibilities

• Conduct field visits to support customers.
• Review digital evidence submitted via the online claims portal.
• Take ownership of Home, SME & Commercial claims.
• Deliver outstanding customer service.
• Collaborate with operational teams for effective claims handling.

Skills

Field-based loss adjusting experience

Understanding of insurance principles

Negotiation skills

Knowledge of current construction methods

Job description

Field Loss Adjuster - London or Croydon Area

Join Direct Line Group as a Field Loss Adjuster in London or Croydon. This full‑time, permanent position is home‑based with regular customer visits across the CR, BR, GU, RG, PO, and SO postcodes. You must have a full UK driving licence and live within the region.

What You'll Be Doing

Reporting directly to the Field Manager, you will:

• Conduct field visits to support customers, including those in vulnerable situations and ad‑hoc cases
• Review digital evidence submitted via our online claims portal
• Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
• Take ownership of Home, SME & Commercial claims, including complex or high‑value cases under supervision when above authority
• Deliver outstanding customer service, helping to achieve market‑leading Net Promoter Scores
• Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost‑effective indemnity solutions
• Recommend optimal settlement routes, using supply chain options where appropriate
• Support complaint resolution by facilitating field visits and handling informal complaints directly
• Determine and advise on rectification works, acting as a technical point of contact for scope variations
• Carry out investigations to assist with potential sub‑rogated recoveries
• Collaborate with Operational teams and offer guidance to office‑based claims handlers
• Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
• Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
• Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
• Continuously develop your own technical expertise and knowledge of insurance practices

What You’ll Need

• Proven experience in field‑based loss adjusting across Home, SME, and Commercial property claims
• Strong understanding of insurance principles, policy interpretation, and coverage assessment
• Excellent knowledge of buildings and contents quantum and current construction methods
• Confident in creating repair propositions and negotiating settlements
• Located in and/or around the London area
• Full UK driving licence and flexibility to travel as required

Benefits

• 9% employer contributed pension
• Annual company bonus of up to 10%
• Company car
• 50% off home, motor and pet insurance, plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• And more

Hours

35 hours per week.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Insurance

Direct Line Group is an equal‑opportunity employer committed to inclusivity. We welcome applicants of all backgrounds and are happy to provide adjustments to our recruitment process if needed.