ICE-Construction Loss Adjuster

Crawford Legal Advokatfirma As; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading legal firm in the UK is looking for a Mid-Senior level professional to handle high value Construction and Engineering claims. The role includes preparing case management plans, maintaining business connections, and ensuring top-level customer service. Candidates should have strong communication skills and relevant qualifications like ACII or ACILA. This is a full-time position offering a chance to work in a dynamic environment.

Qualifications

• Experience of Engineering & Construction liability claims and/or Contractors All Risk.
• Excellent customer service and communication skills.
• Ability to work on own initiative.

Responsibilities

• Handling high value Construction and Engineering claims.
• Preparing case management plans and reports.
• Maintaining and updating files and records.

Skills

Strong communication skills

Customer focused

Quality focused

Team focused

Competent use of technology

Ability to demonstrate attention to detail

Education

ACII and/or ACILA qualification

Job description

Job Description

To handle a mixture of high value Construction and Engineering claims. Investigations may be UK based or overseas. Drive, maintain and enhance business connections.

Responsibilities

• Receiving and acknowledging new claims.
• Market for existing and new business lines.
• Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses and preparation of witness statements.
• Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
• Maintain awareness of Business Continuity programme and role within it.

Qualifications

• Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.
• Calculating and agreeing settlement of claims, and preparing final reports.
• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping to the commitments made.
• Can convey a message across in one to one situations in a way which is understood.
• Shares information, knowledge and experience freely with others.
• Seeks feedback and invests time in their own self development both technically and behaviourally
• Strong communication skills both written and verbal.
• Excellent customer service, organisational & communication skills.
• ACII and /or ACILA qualification.
• Experience of Engineering & Construction liability claims and / or Contractors All Risk
• Customer focused.
• Quality focused role – providing quality service to both internal and external customers.
• Team focused – working with colleagues throughout the business.
• Reactive – responding to daily workloads as dictated by customer requirements.
• Proactive – making sure KPIs and SLAs are met.
• Handle and co-ordinate complaints and compliments.
• Achievement of targets.
• Competent use of technology.
• Ability to work on own initiative.
• Ability to demonstrate attention to detail.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.
• Ability to work to given targets.
• Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.
• Calculating and agreeing settlement of claims, and preparing final reports.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Insurance