Senior Claims Adjuster - Delegated Authority & Treaty Team

American Modern; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance provider in London is seeking a Senior Claims Adjuster to oversee complex claims and maintain delegated authority relationships. The ideal candidate will have strong knowledge of U.S. Property and Casualty claims, be capable of conducting audits, and possess negotiation and analytical skills. This role offers an opportunity to work collaboratively with various stakeholders to enhance claims handling processes.

Qualifications

• Oversee complex Property, Casualty, and Transportation claims.
• Conduct audits and maintain delegated authority relationships.

Responsibilities

• Manage claims with strategic oversight.
• Coordinate external counsel and vendors for optimal outcomes.
• Provide detailed claims performance analysis.

Skills

Strong knowledge of U.S. Property, Casualty, and Auto/Cargo claims

Experience managing USA Binder business

Proven technical claims proficiency

Analytical skills

Negotiation skills

Familiarity with Power BI

Education

Educated to degree level or equivalent

ACII or progress toward completion preferred

Job description

Senior Claims Adjuster - Delegated Authority & Treaty Team

As Senior Claims Adjuster with US experience you will oversee complex Property, Casualty, and Transportation claims, ensuring strategic oversight and optimal outcomes. You will play a key role in maintaining delegated authority relationships, conducting audits, and collaborating with internal and external stakeholders to drive continuous improvement and excellence in claims handling.

About Great Lakes Insurance SE

Great Lakes Insurance SE operates from its headquarters in Munich, with branch offices in the UK, Ireland, Switzerland, Italy and Australia. Great Lakes London Branch ("GLLB") is a substantial part of Great Lakes Insurance SE in Munich. Great Lakes Insurance UK Limited ("GLLS"), regulated by the Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

About the role

Key responsibilities include overseeing complex claims, maintaining delegated authority relationships, audits, and collaboration with stakeholders to drive improvement and excellence in claims handling.

Key Responsibilities

• Conduct regular meetings with MGAs to review claims, performance, and implement remediation plans where necessary.
• Investigate and assess referral claims from MGA and Delegated Authority partners for coverage, damages, and subrogation/contribution opportunities.
• Manage delegated authority relationships, ensuring compliance with regulatory requirements and adapting to the evolving legal landscape.
• Proactively manage claims with a strategic, total cost of claim mindset, ensuring timely and accurate reserve setting.
• Coordinate and manage external counsel and vendors to achieve optimal claim outcomes.
• Present high exposure (CAT) claims to Claims Leadership and Key Stakeholders.
• Perform audits and follow up on findings to ensure closure and compliance.
• Provide detailed analysis of claims performance and management information.
• Support underwriting and pricing through claims feedback and trend analysis.
• Represent Munich Re & Great Lakes Insurance at market meetings and networking events, promoting the company’s interests.

Key Skills & Experience

• Strong knowledge of U.S. Property, Casualty, and Auto/Cargo (physical damage) claims.
• Experience managing USA Binder business and resolving TPA audit findings.
• Proven technical claims proficiency and execution of best practices.
• Ability to work independently and manage multiple priorities.
• Strong analytical, negotiation, and advocacy skills. Business acumen and collaborative mindset.
• Familiarity with Power BI and data analysis tools.
• Understanding of regulatory requirements in the U.S. insurance market.

Qualifications and Educational Requirements

• Educated to degree level or equivalent.
• ACII or progress toward completion preferred.

About us

You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning.

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders.

We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn.

You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions.

We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged.

At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of identities and backgrounds. We are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.