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Hearing Care Assistant
Job summary
A leading hearing care provider is seeking a Hearing Care Assistant in Exeter. This entry-level role focuses on delivering exceptional customer service and supporting Audiologists in their duties. Ideal candidates are compassionate, well-organized, and eager to learn, with a full clean driving licence essential. The position offers training opportunities and a supportive work environment.
Benefits
Qualifications
- Compassionate and passionate about making a difference.
- Willing to learn and undergo training.
- Full clean driving licence is essential.
Responsibilities
- Assist with hearing screening and procedures.
- Support Audiologists during tests and fittings.
- Provide advice on hearing aid care and maintenance.
- Deliver ongoing customer support and follow-up.
- Maintain accurate customer records and handle admin tasks.
- Contribute to smooth operation of the service.
Skills
As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.
- Assist with hearing screening and pre-consultation procedures
- Support Audiologists during hearing tests and fittings
- Provide advice on hearing aid care, maintenance and use
- Deliver ongoing customer support including follow-up appointments and adjustments
- Maintain accurate customer records and handle administrative tasks
- Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres
- Stay informed about hearing care products and developments
We are looking for someone with a friendly, patient-focused approach and excellent communication skills. Strong organisational and problem-solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.
- Full training and development including the potential to progress to a Hearing Aid Audiologist
- A supportive, family-run working environment
- Flexible working patterns
- Competitive salary and benefits
- Opportunities to work across both hearing and optical services
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
- Entry level
- Full-time
- Other
- Retail
Explanatory notes: This posting may include location indicators and posting history as part of the job board experience.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.