Hearing Care Assistant

Scrivens Limited; Exeter; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hearing care provider is seeking a Hearing Care Assistant in Exeter. This entry-level role focuses on delivering exceptional customer service and supporting Audiologists in their duties. Ideal candidates are compassionate, well-organized, and eager to learn, with a full clean driving licence essential. The position offers training opportunities and a supportive work environment.

Benefits

Full training and development

Flexible working patterns

Generous staff discount scheme

28 days annual leave including bank holidays

Qualifications

• Compassionate and passionate about making a difference.
• Willing to learn and undergo training.
• Full clean driving licence is essential.

Responsibilities

• Assist with hearing screening and procedures.
• Support Audiologists during tests and fittings.
• Provide advice on hearing aid care and maintenance.
• Deliver ongoing customer support and follow-up.
• Maintain accurate customer records and handle admin tasks.
• Contribute to smooth operation of the service.

Skills

Excellent communication skills

Strong organisational abilities

Patient-focused approach

Problem-solving abilities

Confidence in using technology

Job description

About The Role

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.

Responsibilities

• Assist with hearing screening and pre-consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow-up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks
• Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres
• Stay informed about hearing care products and developments

What We’re Looking For

We are looking for someone with a friendly, patient-focused approach and excellent communication skills. Strong organisational and problem-solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.

What We Offer

• Full training and development including the potential to progress to a Hearing Aid Audiologist
• A supportive, family-run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail

Explanatory notes: This posting may include location indicators and posting history as part of the job board experience.