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HR, Legal & Professional Services, DLG Legal Services. DLG is evolving; our teams embrace new opportunities and put customers at the heart of everything we do. Within our dedicated law firm, our diversely experienced team supports and guides customers through life’s toughest moments. It’s a fast-paced and collaborative environment, with comprehensive training and tools to help you meet the challenge. More details about DLG Legal Services are available on our website.

We have an exciting opportunity for an experienced Consumer Contracts Lawyer to join our Civil Litigation team at DLG Legal Services, on a full-time, permanent basis. This position can be based from either our Bristol or Leeds offices (Hybrid working).

Reporting to Contracts Team Leader, you will be taking initial instructions and providing clear and accurate legal advice on a varied caseload, including consumer contracts, professional negligence, and inheritance matters. This will involve progressing claims pro-actively and in a timely manner in line with the terms of the client’s legal expenses insurance policy.

• Provide accurate and clear legal advice, manage clients\' expectations, explain decisions and the steps in the claims process clearly and succinctly; always ensuring the fair treatment of clients.
• Take all reasonable steps to settle claims and recover costs.
• Record time spent accurately and maintain accurate system records.
• Identify learning & development needs and opportunities for self and wider team progression.
• Support the strategic development of department best practice, product performance, and the customer experience through continuous improvement initiatives; you will be supported in generating new ideas with all ideas welcomed and encouraged.

• Solicitor or Legal Executive, or have experience at an equivalent level.
• Good understanding of contract litigation with experience of managing small claim and fast track litigation.
• Professional negligence or inheritance claims experience is desirable.
• Experience of collaborating within a high performing team.

• Location: Bristol (BS1 6JX) or Leeds (LS1 4AZ)
• Home Working: Hybrid model (2 days from the office, 3 days from home)
• Working hours: 35 hours per week (Monday – Friday)

• We offer a wide range of benefits to suit various lifestyles and a flexible working model combining home and office, varying with role.
• Annual performance-based bonus
• 50% off home and motor insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows lease of a brand new electric or plug-in hybrid car in a tax-efficient way
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Our hybrid model offers a "best of both worlds" approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. You can be based from our Bristol, Bromley or Leeds office – depending on which is closest to you.

Direct Line Group is an equal opportunity employer, and we value diversity of background and thinking as a strength. We are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you need adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Our teams are dedicated to keeping us on the right course by looking after the workforce and navigating legal risks, while spreading the word about the great work we do.

Be yourself. Our people are our strength, and we look for diverse perspectives and life experiences.

Apply now for the Civil (Consumer Contracts) Lawyer role. This is a permanent position with HR, Legal & Professional Services, DLG Legal Services. We encourage you to check our latest roles and apply if you fit.