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Sales Manager - LG Harrods
Dolce & Gabbana S.r.l.
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Sales Manager - LG Harrods
Job summary
A luxury retail brand is seeking a Sales Manager for their Leathergoods Department at Harrods, London. The role involves enabling sales excellence, mentoring team members, and enhancing the client experience. Ideal candidates will have experience in luxury retail leadership, strong communication skills, and a deep understanding of client expectations. The position is full-time with a focus on sales and business development.
Qualifications
- Proven experience in a leadership role within luxury retail, ideally in accessories or leathergoods.
- Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
- Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
- Fluency in English; additional languages are a plus.
- Deep understanding of luxury client expectations and industry standards.
Responsibilities
- Enable Sales Excellence by ensuring the sales team has the right tools and motivation.
- Elevate client experience by mentoring team members on high-touch service.
- Oversee the execution of the sales ceremony for consistency and efficiency.
- Inspire the team with product knowledge and brand storytelling.
- Drive client retention and acquisition through CRM tools.
- Monitor individual and team KPIs, identifying areas for improvement.
- Mentor Client Advisors to foster collaboration and improvement.
- Assist with visual merchandising and shop maintenance.
Skills
Role Overview
We are seeking a dynamic and detail-oriented Sales Manager to join our Leathergoods Department at Harrods, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets.
- Enable Sales Excellence: Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively.
- Client Experience Leadership: Elevate the in-store experience by mentoring team members on delivering personalized, high-touch service aligned with Dolce & Gabbana standards.
- Sales Floor Coordination: Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values.
- Product & Brand Expertise: Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement.
- Clienteling & CRM: Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach.
- Performance Monitoring: Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results.
- Team Development: Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement.
- Operational Support: Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment.
- Proven experience in a leadership role within luxury retail, ideally in accessories or leathergoods.
- Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
- Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
- Fluency in English; additional languages are a plus.
- Deep understanding of luxury client expectations and industry standards.
- Mid-Senior level
- Full-time
- Sales and Business Development
- Retail Luxury Goods and Jewelry
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.