Support Engineer: API & SaaS Expert, Remote/Hybrid

Cronofy Ltd.; Greater London; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading technology company in Greater London is looking for a Support Engineer to provide first-class customer service and support. Candidates should have experience with APIs or SaaS products and a background in technical customer support. This role offers a chance for proven career progression and a variety of perks, including a salary between £30,000 – £40,000, pension contributions, personal development days, and a flexible working environment.

Benefits

Salary £30,000 – £40,000

Pension matched at 5%

25 days holiday plus flexible national holidays

6 personal development days per year

Private medical care with Bupa

Employee Assistance Programme

Flexible working approach

Qualifications

• Experience with API or SaaS-based product support.
• Strong technical customer support background.
• Development experience is a plus.

Responsibilities

• Help customers use Cronofy effectively.
• Resolve customer support tickets efficiently.
• Troubleshoot technical issues and offer solutions.

Skills

Experience with an API or SaaS-based business

Technical customer support experience

Troubleshooting skills

Excellent communication skills

Tools

Node.js

Ruby on Rails

C#

PHP

Go

MS Exchange

Office365

Job description

A leading technology company in Greater London is looking for a Support Engineer to provide first-class customer service and support. Candidates should have experience with APIs or SaaS products and a background in technical customer support. This role offers a chance for proven career progression and a variety of perks, including a salary between £30,000 – £40,000, pension contributions, personal development days, and a flexible working environment.