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Hybrid Junior SaaS Support Specialist

Zinc Group

United Kingdom

Hybrid

GBP 30,000 - GBP 40,000

Full time

Today
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Job summary

A leading SaaS provider in the UK seeks a Junior Support Operative to deliver outstanding customer service and support. This hybrid role involves managing support tickets, troubleshooting technical issues, and assisting customers in using the software effectively. Candidates should have strong communication skills and a basic understanding of APIs and ticketing systems. The position offers a competitive salary, training opportunities, and career progression in a supportive environment.

Benefits

Competitive salary based on experience
25 days of annual leave plus public holidays
Training & development opportunities

Qualifications

  • Comfortable in a fast-paced environment.
  • Experience working as part of a team.
  • Enthusiastic with a desire to learn.

Responsibilities

  • Respond to customer support tickets.
  • Troubleshoot and resolve technical queries.
  • Triaging tickets for software engineers.

Skills

Good communication skills
Comfortable working with software platforms
Organisational and time-management skills
Experience with customer support
Basic understanding of APIs and data formats

Tools

Jira
Notion
Asana
Job description
A leading SaaS provider in the UK seeks a Junior Support Operative to deliver outstanding customer service and support. This hybrid role involves managing support tickets, troubleshooting technical issues, and assisting customers in using the software effectively. Candidates should have strong communication skills and a basic understanding of APIs and ticketing systems. The position offers a competitive salary, training opportunities, and career progression in a supportive environment.
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