SaaS Customer Support Specialist | Hybrid + Unlimited PTO

Applied Intuition Inc.; Greater London; Hybrid; GBP 35,000 - GBP 42,000; Full time

Job summary

A leading SaaS company in Greater London is looking for a Customer Support Agent to be the first point of contact for customers on the AutogenAI platform. You will ensure exceptional support, address inquiries, and troubleshoot issues effectively. The ideal candidate has at least 3 years of customer support experience in the tech industry and is well-versed in SaaS products. This role offers a competitive salary of £35,000 - £42,000 with opportunities for performance bonuses and flexible work options.

Benefits

Competitive salary

Performance bonuses

Stock options

Pension scheme

Unlimited vacation

Flexible hybrid working

Private healthcare

Life insurance

Paid parental leave

Choice of laptop

Professional development opportunities

Qualifications

• 3+ years of experience in a customer support role, ideally within the SaaS or tech industry.
• Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B environments.
• Experience in reviewing, understanding and discussing programmatic log and trace results.

Responsibilities

• Provide exceptional product support and assistance via various channels.
• Research and identify root causes using technical aptitude.
• Document and categorize customer inquiries efficiently.
• Collaborate across teams to enhance customer experience.

Skills

Problem-Solving Skills

Customer-Centric Mindset

Technical Proficiency

Effective Communication

Adaptability and Initiative

Education

Bachelor's degree or equivalent experience

Tools

Zendesk

Slack

Datadog

Linear

Job description

A leading SaaS company in Greater London is looking for a Customer Support Agent to be the first point of contact for customers on the AutogenAI platform. You will ensure exceptional support, address inquiries, and troubleshoot issues effectively. The ideal candidate has at least 3 years of customer support experience in the tech industry and is well-versed in SaaS products. This role offers a competitive salary of £35,000 - £42,000 with opportunities for performance bonuses and flexible work options.