SaaS Product Support Analyst – Hybrid London

Intapp, Inc.; Greater London; Hybrid; GBP 35,000 - GBP 50,000; Full time

Job summary

A growing software company in London is seeking a Product Support Specialist to join their Client Support team. This role involves managing support tickets, assisting with client site changes, and ensuring customer satisfaction. Ideal candidates will have a degree in a relevant field, up to 3 years of experience in application support, and strong communication and problem-solving skills. The position offers a hybrid working environment with opportunities for professional development and a collaborative atmosphere.

Benefits

Professional development opportunities

Modern, open office environment

Comprehensive wellness programs

Qualifications

• Degree in Computer Science, IT, or Software Engineering.
• 18 months to 3 years commercial experience in client-facing application support.
• Experience with SaaS cloud-based software.

Responsibilities

• Triaging and resolving support tickets.
• Assisting employees with site provisioning and feature enablement.
• Providing feedback to Support Manager on recurring issues.

Skills

Strong Excel skills

Strong communication skills

Excellent problem-solving skills

Sharp troubleshooting and analytical abilities

Ability to interact with a wide range of customers

Education

Degree in a relevant field

Tools

Windows OS

Microsoft Office Suite

Help desk ticketing systems

Visual Studio

Job description

A growing software company in London is seeking a Product Support Specialist to join their Client Support team. This role involves managing support tickets, assisting with client site changes, and ensuring customer satisfaction. Ideal candidates will have a degree in a relevant field, up to 3 years of experience in application support, and strong communication and problem-solving skills. The position offers a hybrid working environment with opportunities for professional development and a collaborative atmosphere.