1st Line Support Technician — Hybrid Role & Growth Path

Bud; Bristol; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading SaaS platform in the UK, located in Bristol, is seeking a 1st Line Support Technician to provide friendly technical support and resolve customer inquiries. The successful candidate will work closely with experienced engineers and contribute to customer education through knowledge articles. This role offers hybrid working arrangements, generous holiday, and a vibrant office environment. Ideal for a person with a strong communication skill set and a passion for technology as Bud continues to grow rapidly.

Benefits

25 days of holiday plus bank holidays

Additional day off for birthday

Access to fitness and mindfulness classes

Discounts at local shops and eateries

Hybrid working arrangements

Qualifications

• Able to prioritise work in a busy environment.
• Confident and capable of working effectively, sometimes without supervision.
• Experience in customer service is preferred.

Responsibilities

• Provide technical customer service support up to 1st line.
• Assist with triaging incidents received within SLA’s.
• Answer inbound calls from users.
• Assist with replication steps and proactive monitoring of incidents.
• Create support and platform knowledge articles.

Skills

Excellent communication skills

Diagnostic skills

Problem-solving

Organizational skills

Interpersonal skills

Curiosity about technology

Resilience

Empathy

Job description

A leading SaaS platform in the UK, located in Bristol, is seeking a 1st Line Support Technician to provide friendly technical support and resolve customer inquiries. The successful candidate will work closely with experienced engineers and contribute to customer education through knowledge articles. This role offers hybrid working arrangements, generous holiday, and a vibrant office environment. Ideal for a person with a strong communication skill set and a passion for technology as Bud continues to grow rapidly.