Global SaaS Support Lead

Ernst & Young GmbH Wirtschaftsprüfungsgesellschaft; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global consulting firm based in Greater London seeks a Global SaaS Support Specialist to ensure the smooth assistance of clients using SaaS solutions. This role involves advanced technical support and problem-solving, focusing on delivering exceptional customer service while collaborating with various teams. Successful candidates will have 4+ years of experience in technical support within SaaS environments and strong communication skills. Join us to shape the future and help clients succeed.

Benefits

Flexible work environment

Diverse and inclusive culture

Professional development opportunities

Qualifications

• 4+ years of experience in a technical support role within a SaaS environment.
• Proficiency in troubleshooting at multiple levels across systems.
• Experience working with cross-functional teams and managing customer communication.

Responsibilities

• Provide advanced troubleshooting and resolution of technical issues.
• Maintain high customer satisfaction with clear and proactive communication.
• Collaborate with product and engineering teams to solve client queries.

Skills

Technical support

Problem-solving

Analytical skills

Excellent communication

Interpersonal skills

Tools

SQL

APIs

Ticketing systems

Job description

A leading global consulting firm based in Greater London seeks a Global SaaS Support Specialist to ensure the smooth assistance of clients using SaaS solutions. This role involves advanced technical support and problem-solving, focusing on delivering exceptional customer service while collaborating with various teams. Successful candidates will have 4+ years of experience in technical support within SaaS environments and strong communication skills. Join us to shape the future and help clients succeed.