SaaS Support Specialist: Client Success & Troubleshooting

Worktribe Limited; Bristol; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading SaaS company in Bristol seeks full-time Support Agents to provide exceptional product support to clients. Candidates should possess a high level of IT literacy, and strong problem-solving skills, and excel in customer service. Responsibilities include managing support tickets, troubleshooting, and engagement with clients. The role offers growth potential within a friendly team environment, hybrid working model, and various company benefits. Ideal for those looking to blend technical aptitude with customer interaction.

Benefits

Personal Development Plans with individual learning budgets

Opt-in Private Medical Insurance

Team breakfasts and social events

Access to Employee Assistance Programme

Free eye tests

Opportunity to volunteer with charity partner

Qualifications

• High level of IT literacy is essential.
• Strong technical problem-solving skills required.
• Excellent verbal and written communication skills are a must.
• Experience in customer service is highly desirable.
• Ability to manage competing priorities effectively.

Responsibilities

• Ensure all support processes and SLAs are adhered to.
• Respond to all support tickets promptly and professionally.
• Manage internal support tickets effectively.
• Provide support with client data import and setup.
• Participate in team training and events.

Skills

IT literacy

Technical problem-solving

Excellent verbal communication

Customer-focused mindset

Good interpersonal skills

Time management

Ability to work independently

Education

Degree in Information Technology or related field

Job description

A leading SaaS company in Bristol seeks full-time Support Agents to provide exceptional product support to clients. Candidates should possess a high level of IT literacy, and strong problem-solving skills, and excel in customer service. Responsibilities include managing support tickets, troubleshooting, and engagement with clients. The role offers growth potential within a friendly team environment, hybrid working model, and various company benefits. Ideal for those looking to blend technical aptitude with customer interaction.