Product Support Specialist - Hybrid SaaS Pro

Dash Group; Brighton; Hybrid; GBP 25,000 - GBP 38,000; Full time

Job summary

An innovative technology company in Brighton is seeking a Product Support Specialist to join their Customer Success team. This role involves providing exceptional support to customers, troubleshooting technical issues, and gathering feedback to enhance the product. Ideal candidates should have 2+ years in a customer-facing role, be technically curious, and possess strong problem-solving skills. The company values a collaborative culture and offers benefits such as hybrid working, annual profit sharing, and wellness support.

Benefits

25 days holiday plus bank holidays

Annual profit share

Mental health support

Company socials

Qualifications

• Ideally 2+ years in a SaaS product customer-facing role such as sales, account management, customer success or software support.
• Enjoys becoming a product expert and solving technical problems.
• Has the ability to prioritize customer needs and experience.

Responsibilities

• Providing exceptional customer support via chat, video conference, and email.
• Troubleshooting customer technical issues with the development team.
• Creating effective support content including help articles and release notes.

Skills

Technical curiosity

Problem solving

Data-driven mindset

Customer-focused

Attention to detail

Collaboration

Job description

An innovative technology company in Brighton is seeking a Product Support Specialist to join their Customer Success team. This role involves providing exceptional support to customers, troubleshooting technical issues, and gathering feedback to enhance the product. Ideal candidates should have 2+ years in a customer-facing role, be technically curious, and possess strong problem-solving skills. The company values a collaborative culture and offers benefits such as hybrid working, annual profit sharing, and wellness support.