Customer Service Advisor – 12 Month FTC (Wolverhampton)

Carlsberg Group; Wolverhampton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading beverage company is seeking a Customer Service Advisor for a 12-month FTC position in Wolverhampton. The role involves delivering exceptional customer support, handling inbound/outbound calls, and promoting digital applications. The ideal candidate will have strong communication skills and the ability to manage their own workload effectively. This position offers a competitive salary along with extensive benefits, including a company bonus scheme and product allowances.

Benefits

Product allowance – alcoholic & non-alcoholic choices

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contribution

Access to a range of high street discounts

Qualifications

• Recent experience in a call center or customer-facing environment is desirable.
• Self-starter able to manage time and workload.
• Team player with flexible problem-solving abilities.

Responsibilities

• Deliver exceptional customer support service.
• Communicate through calls, chats, and emails.
• Promote online applications to customers.

Skills

Strong communication skills

Ability to resolve issues

Administration and IT skills

Tools

MS Office software

Job description

A leading beverage company is seeking a Customer Service Advisor for a 12-month FTC position in Wolverhampton. The role involves delivering exceptional customer support, handling inbound/outbound calls, and promoting digital applications. The ideal candidate will have strong communication skills and the ability to manage their own workload effectively. This position offers a competitive salary along with extensive benefits, including a company bonus scheme and product allowances.