Customer Experience Advisor – 31–38 Days Holiday & Pension

Intersafe; Telford; On-site; GBP 25,000; Full time

Job summary

A leading customer service firm in Telford is seeking a Customer Service Advisor. In this full-time, office-based role, you will provide exceptional support to customers and collaborate with sales teams. The ideal candidate should possess excellent communication skills, attention to detail, and be a team player. Benefits include 31 to 38 days of holiday, pension scheme, and opportunities for community volunteering. This position offers a competitive salary of £24,570 per year.

Benefits

31 days holiday, rising to 38

Pension & Life Assurance Scheme

2 fully paid community volunteering days

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Excellent communication skills with the ability to articulate messages and build trust.
• Ability to work as part of a team and achieve common goals.
• High organizational skills with excellent attention to detail.

Responsibilities

• Provide the highest level of customer experience.
• Work to deadlines while ensuring quality customer service.
• Update and maintain customer records continuously.
• Provide support to sales teams.
• Promote products in line with promotional activity.

Skills

Excellent communication skills

Team player

High attention to detail

Good telephone manner

Computer literate

Tools

SAP

Job description

A leading customer service firm in Telford is seeking a Customer Service Advisor. In this full-time, office-based role, you will provide exceptional support to customers and collaborate with sales teams. The ideal candidate should possess excellent communication skills, attention to detail, and be a team player. Benefits include 31 to 38 days of holiday, pension scheme, and opportunities for community volunteering. This position offers a competitive salary of £24,570 per year.