Customer Service Centre Leader: Drive Excellence & Growth

Britvic plc; Wolverhampton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading beverage company in Wolverhampton is seeking a Customer Service Centre Manager to lead and develop a high-performing team. This role is crucial for driving exceptional customer experiences across all channels while enhancing relationships with various stakeholders. The ideal candidate should possess proven leadership skills, a collaborative mindset, and exceptional organizational abilities. The position offers a competitive salary along with extensive benefits, making it a rewarding opportunity to impact the business positively.

Benefits

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

Generous holiday (inc bank holidays)

Access to a range of high street discounts

Qualifications

• Proven experience in leading and motivating high-performing teams.
• Collaborative mindset with the ability to influence cross-functional stakeholders and deliver results.
• Exceptional organisational skills with a track record of meeting ambitious targets and deadlines.

Responsibilities

• Lead and develop a high performing Customer Service Team.
• Enhance cross functional relationships with Supply Chain Leadership.
• Improve customer service excellence across all channels.

Job description

A leading beverage company in Wolverhampton is seeking a Customer Service Centre Manager to lead and develop a high-performing team. This role is crucial for driving exceptional customer experiences across all channels while enhancing relationships with various stakeholders. The ideal candidate should possess proven leadership skills, a collaborative mindset, and exceptional organizational abilities. The position offers a competitive salary along with extensive benefits, making it a rewarding opportunity to impact the business positively.