Customer Service Advisor

Carlsberg Group; Wolverhampton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading beverage company is seeking a Customer Service Advisor for a 12-month FTC position in Wolverhampton. The role involves delivering exceptional customer support, handling inbound/outbound calls, and promoting digital applications. The ideal candidate will have strong communication skills and the ability to manage their own workload effectively. This position offers a competitive salary along with extensive benefits, including a company bonus scheme and product allowances.

Benefits

Product allowance – alcoholic & non-alcoholic choices

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contribution

Access to a range of high street discounts

Qualifications

• Recent experience in a call center or customer-facing environment is desirable.
• Self-starter able to manage time and workload.
• Team player with flexible problem-solving abilities.

Responsibilities

• Deliver exceptional customer support service.
• Communicate through calls, chats, and emails.
• Promote online applications to customers.

Skills

Strong communication skills

Ability to resolve issues

Administration and IT skills

Tools

MS Office software

Job description

Posting Date: 3 Feb 2026

Location: Wolverhampton, GB

Customer Service Advisor - 12 Month FTC

Job Title: Customer Service Advisor

Job Length: 12 Month FTC – Full Time

Competitive Salary with extensive benefits:

• Product allowance – alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24/7 GP services
• Company pension contribution
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brookie's to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

Role Responsibilities

• Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
• Communicate with customers through inbound/outbound calls, chats, and emails
• Follow company procedure on customer responses
• Promote on-line digital applications to customers
• Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes

• Recent call centre experience or customer facing environment would be desirable but not essential
• Someone who is a self-starter and can really hit the ground running
• Working well within a team, but can also manage their own time and workload
• Able to quickly identify problems, think flexibly and resolve issues
• Strong communication skills, a sympathetic telephone manner
• Passionate about providing high quality customer focused services
• Excellent administration, IT, and organisational skills with good experience of using MS office software

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.

Application Process

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.

Interested in finding out more? Apply today and a member of the recruitment team will be in touch!