Customer Service Apprentice - Level 2 (NHS) – Growth Path

Haringey GP Federation; Sheffield; On-site; GBP 12,000 - GBP 18,000; Full time

Job summary

A leading healthcare institution is offering a Customer Service Level 2 Apprenticeship in Sheffield, beginning in May 2026. This role provides an excellent opportunity for individuals to gain valuable customer service and administrative skills while working across various departments. Candidates will receive a qualification, engage in training, and embark on a career path within the NHS. The ideal applicant is committed, has a passion for service, and meets educational requirements. Applicants must have the right to work in the UK.

Benefits

Generous annual leave

Pension schemes

Health and wellbeing programmes

Qualifications

• Minimum 4 GCSEs including Maths and English required.
• Basic working knowledge of Microsoft Office is essential.
• Administrative experience is preferred.

Responsibilities

• Provide exceptional customer service across departments.
• Handle administrative tasks, such as scheduling.
• Assist with communication via phone and email.

Skills

Customer service skills

Communication

IT skills

Confidentiality

Teamwork

Education

Minimum of 4 GCSEs at grade 8-3 (A*-D) including Maths and English

ECDL/CLAIT or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading healthcare institution is offering a Customer Service Level 2 Apprenticeship in Sheffield, beginning in May 2026. This role provides an excellent opportunity for individuals to gain valuable customer service and administrative skills while working across various departments. Candidates will receive a qualification, engage in training, and embark on a career path within the NHS. The ideal applicant is committed, has a passion for service, and meets educational requirements. Applicants must have the right to work in the UK.