Customer Service Level 2 Apprentice | NHS Pathway

Transformationunitgm; Sheffield; On-site; GBP 15,000; Full time

Job summary

A leading children's healthcare provider in Sheffield is offering a Customer Service Practitioner Level 2 Apprenticeship, starting in May 2026. This role provides an excellent opportunity to gain essential customer service and administrative skills, with numerous growth pathways available. The ideal candidate should have a commitment to providing top-notch service and should possess at least 4 GCSEs including Maths and English. Support is available to ensure success in this rewarding position.

Benefits

Generous annual leave

Pension schemes

Health and wellbeing programs

Qualifications

• Minimum of 4 GCSEs in Maths and English or equivalent.
• Basic working knowledge of Microsoft tools.
• Willingness to learn and follow instructions.

Responsibilities

• Provide exceptional customer service across departments.
• Communicate effectively with various customers.
• Handle administrative tasks like scheduling appointments.

Skills

Customer service

Communication

Basic IT skills

Teamwork

Education

4 GCSEs at grades 8-3 (A*-D)

ECDL/CLAIT or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading children's healthcare provider in Sheffield is offering a Customer Service Practitioner Level 2 Apprenticeship, starting in May 2026. This role provides an excellent opportunity to gain essential customer service and administrative skills, with numerous growth pathways available. The ideal candidate should have a commitment to providing top-notch service and should possess at least 4 GCSEs including Maths and English. Support is available to ensure success in this rewarding position.