Customer Service Apprentice — Mentored Training & Growth

Apprenticeship Preventx Ltd; Sheffield; On-site; GBP 16,000 - GBP 20,000; Full time

Job summary

A customer service company in Sheffield is seeking a Customer Service Apprentice to enhance their skills in a structured learning environment. You will be responsible for managing customer queries and ensuring high levels of service delivery. This role involves call handling, administration tasks, and the completion of a Customer Service Practitioner level 2 apprenticeship. The company guarantees support and development to aid your professional journey within the customer service sector.

Benefits

Mentoring and support

Structured learning and development programme

Qualifications

• Must have a full UK driving license.
• Must be at least 18 years of age.
• Capability to achieve GCSE qualifications during initial assessment.

Responsibilities

• Manage all customer queries and complaints effectively.
• Answer high volumes of calls within agreed targets.
• Process requests via Amey's software.
• Monitor web events and run regular reports.
• Provide management reports and assist in training delivery.

Skills

Customer service

Attention to detail

Communication

Administration

Education

Entry level 3 in Maths and English or equivalent

Job description

A customer service company in Sheffield is seeking a Customer Service Apprentice to enhance their skills in a structured learning environment. You will be responsible for managing customer queries and ensuring high levels of service delivery. This role involves call handling, administration tasks, and the completion of a Customer Service Practitioner level 2 apprenticeship. The company guarantees support and development to aid your professional journey within the customer service sector.