Automotive Customer Support Advisor

Permstop Ltd; Greater London; On-site; GBP 28,000; Full time

Job summary

A leading automotive repair centre is seeking a Customer Support Advisor to provide exceptional service in the Greater London area. The role involves managing customer inquiries, coordinating with technicians, and ensuring smooth operations from contact to vehicle handover. Ideal candidates will have bodyshop experience, excellent communication skills, and a full UK driver's licence. This position offers a competitive salary of £28,000, standard benefits, and opportunities for professional development in a supportive team environment.

Benefits

Pension scheme

Holiday entitlement

Employee discounts on services

On-the-job training

Qualifications

• Minimum 1-2 years in customer support or admin role within automotive.
• Full UK driver's licence required.
• Experience handling high volumes of inquiries.

Responsibilities

• Act as the first point of contact for customers.
• Manage customer bookings and process insurance claims.
• Resolve customer concerns promptly.

Skills

Customer-focused mindset

Strong communication skills

Organisational abilities

Proficiency in MS Office

Problem-solving abilities

Tools

CRM systems

Bodyshop management software

Job description

A leading automotive repair centre is seeking a Customer Support Advisor to provide exceptional service in the Greater London area. The role involves managing customer inquiries, coordinating with technicians, and ensuring smooth operations from contact to vehicle handover. Ideal candidates will have bodyshop experience, excellent communication skills, and a full UK driver's licence. This position offers a competitive salary of £28,000, standard benefits, and opportunities for professional development in a supportive team environment.