Customer Experience Specialist (Office-Based)

Lyreco; Telford; On-site; GBP 25,000; Full time

Job summary

A leading office supplies company is seeking a Customer Service Advisor based in Telford. This full-time, office-based role involves delivering exceptional customer experiences, maintaining records, and supporting sales teams. Successful candidates will exhibit excellent communication skills, attention to detail, and the ability to work as part of a team. The role offers competitive compensation, 31 days holiday rising to 38, firm commitment to employee wellbeing, and a chance to grow within the company.

Benefits

31 days holiday, rising to 38

Pension & Life Assurance Scheme

2 fully paid community volunteering days

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Must have excellent communication and articulation skills.
• Ability to work as part of a team and achieve common goals.
• Organized with strong attention to detail.

Responsibilities

• Provide customers with the highest level of customer experience.
• Maintain customer records on an ongoing basis.
• Support sales teams both field-based and inside.

Skills

Excellent communication skills

Ability to work to deadlines

Teamwork

Attention to detail

Customer rapport skills

Computer literate

Tools

SAP

Job description

A leading office supplies company is seeking a Customer Service Advisor based in Telford. This full-time, office-based role involves delivering exceptional customer experiences, maintaining records, and supporting sales teams. Successful candidates will exhibit excellent communication skills, attention to detail, and the ability to work as part of a team. The role offers competitive compensation, 31 days holiday rising to 38, firm commitment to employee wellbeing, and a chance to grow within the company.