IT Support Analyst - Office-Based Tech Support & Growth

Totalwellnessacupuncture; Greater London; On-site; GBP 28,000 - GBP 33,000; Full time

Job summary

A dynamic organization is seeking an IT Support Analyst to provide first-line IT support to approximately 50 staff members in a fully office-based role in London. This position involves troubleshooting technical issues, configuring and maintaining IT assets, and ensuring adherence to security protocols. Candidates should have at least 2 years' experience in IT support and demonstrate strong customer service skills. The role offers a competitive salary and a supportive work environment aimed at fostering professional development.

Benefits

25 days holiday per full year

Group personal pension plan

Employee assistance support

Qualifications

• Minimum 2 years' experience in dedicated IT support.
• Advanced knowledge of Windows 11 and ChromeOS environments.
• Proficient in Google Workspace.

Responsibilities

• Provide first-line IT support for the team.
• Maintain hardware and software systems.
• Ensure clear documentation of IT processes.

Skills

Customer service skills

Problem-solving abilities

Technical support experience

Communication skills

Tools

Freshdesk

Google Workspace

Job description

A dynamic organization is seeking an IT Support Analyst to provide first-line IT support to approximately 50 staff members in a fully office-based role in London. This position involves troubleshooting technical issues, configuring and maintaining IT assets, and ensuring adherence to security protocols. Candidates should have at least 2 years' experience in IT support and demonstrate strong customer service skills. The role offers a competitive salary and a supportive work environment aimed at fostering professional development.