IT Support Analyst - Onsite Frontline Tech & Service

Radius; Crewe; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading connectivity solutions provider in Crewe is seeking an IT Support Analyst to deliver essential IT services. The role involves handling customer requests, diagnosing issues, and providing first-line support. Ideal candidates will possess strong customer service skills, effective communication, and a passion for IT support. The position offers a competitive rewards package and an excellent working environment, featuring modern amenities for a collaborative experience.

Benefits

Pension

Life assurance

Electric Vehicle scheme

Employee assistance programme

Wellness and healthcare assistance

'Cycle to work' scheme

Free breakfast daily

Qualifications

• Experience providing excellent customer service or administrative excellence.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work as part of a team.

Responsibilities

• Respond to and log requests and faults submitted by customers.
• Diagnose and resolve hardware and software faults.
• Keep internal customers informed about IT related issues.

Skills

Customer service

Communication skills

Teamwork

Problem-solving

Eager to learn

Job description

A leading connectivity solutions provider in Crewe is seeking an IT Support Analyst to deliver essential IT services. The role involves handling customer requests, diagnosing issues, and providing first-line support. Ideal candidates will possess strong customer service skills, effective communication, and a passion for IT support. The position offers a competitive rewards package and an excellent working environment, featuring modern amenities for a collaborative experience.