IT Support Specialist - Hybrid, User Onboarding & Training

Lactalis Ltd.; Redhill; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading dairy company based in Redhill is seeking an IT Support Analyst to deliver high-quality 1st and 2nd line support to business users. The role includes troubleshooting IT issues, managing the IT Service Desk, and conducting user trainings. Ideal candidates should have strong troubleshooting skills, familiarity with Windows and Microsoft 365, and an ITIL certification. This position offers hybrid working, requiring two days in the office and focuses on enhancing user adoption of IT tools.

Qualifications

• Experience delivering 1st and 2nd line IT support in a business environment.
• Proven ability to guide and train users on IT tools effectively.
• Basic understanding of networking concepts in a corporate environment.

Responsibilities

• Provide 1st and 2nd line IT support for business applications.
• Manage the IT Service Desk, logging and resolving tickets.
• Conduct new starter IT inductions and end-user training.
• Identify and contribute to service improvement activities.

Skills

Troubleshooting skills

Strong communication skills

Customer-focused approach

Analytical approach

Attention to detail

Ability to guide, train, and coach users

Education

ITIL v4 certification

Tools

Windows operating systems

Microsoft 365

BMC Helix ITSM

N-ABLE or endpoint management solutions

Basic SharePoint Online administration

Job description

A leading dairy company based in Redhill is seeking an IT Support Analyst to deliver high-quality 1st and 2nd line support to business users. The role includes troubleshooting IT issues, managing the IT Service Desk, and conducting user trainings. Ideal candidates should have strong troubleshooting skills, familiarity with Windows and Microsoft 365, and an ITIL certification. This position offers hybrid working, requiring two days in the office and focuses on enhancing user adoption of IT tools.