Resident Liaison for Sustainable Retrofit Projects

Sustainable Group; England; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading building services company in Leicestershire seeks a Tenant Liaison Officer to manage resident interactions during construction projects. The successful candidate will provide support throughout the work process, ensure high customer satisfaction, and maintain secure resident data. Applicants must have at least one year of customer-facing experience in construction, a full UK driving licence, and strong communication skills. This full time, permanent role offers a range of benefits including enhanced pension contributions and healthcare plans.

Benefits

Enhanced Pension Contributions

Employer Paid Healthcare Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Support for Continuous Professional Development

Qualifications

• Minimum of 1 year working in a customer facing role within the construction industry.
• Full UK driving licence required.
• Ability to efficiently organise a fluctuating workload.

Responsibilities

• Provide consultation and support to residents prior to, during, and after works.
• Identify vulnerable tenants and accommodate additional needs.
• Ensure resident data is kept safe in line with GDPR policies.

Skills

Customer service skills

Effective communication skills

Organisational skills

Understanding of H&S regulations

Education

GCSE’s and above, or equivalent qualification

Job description

A leading building services company in Leicestershire seeks a Tenant Liaison Officer to manage resident interactions during construction projects. The successful candidate will provide support throughout the work process, ensure high customer satisfaction, and maintain secure resident data. Applicants must have at least one year of customer-facing experience in construction, a full UK driving licence, and strong communication skills. This full time, permanent role offers a range of benefits including enhanced pension contributions and healthcare plans.