Resident Liaison for Fire Safety Refurbishment (3-Month)

Triangle Fire Group; Leicester; On-site; GBP 28,000 - GBP 36,000; Full time

Job summary

A construction and safety services provider is seeking an experienced Resident Liaison Officer for a temporary full-time position in Leicester. You will engage with residents during the installation of fire sprinkler systems, ensuring smooth communication and resolving complaints. The role requires strong customer service skills, organizational competence, and the ability to manage multiple tasks efficiently. If you enjoy working with people and have relevant experience, we encourage you to apply. This role is crucial in maintaining positive relationships and satisfaction during the refurbishment process.

Qualifications

• Previous work experience as a Resident Liaison Officer.
• Good working knowledge of Microsoft Office Suite.
• A current driving license is desirable.

Responsibilities

• Produce communication materials for residents.
• Visit residents to explain work scope.
• Manage resident complaints and satisfaction monitoring.
• Ensure residents receive updates on project status.
• Liaise with sub-contractors regarding improvement works.

Skills

Customer Service background

Organisational skills

Interpersonal skills

Good communication skills

Ability to work under pressure

Tools

Microsoft Office Suite

Job description

A construction and safety services provider is seeking an experienced Resident Liaison Officer for a temporary full-time position in Leicester. You will engage with residents during the installation of fire sprinkler systems, ensuring smooth communication and resolving complaints. The role requires strong customer service skills, organizational competence, and the ability to manage multiple tasks efficiently. If you enjoy working with people and have relevant experience, we encourage you to apply. This role is crucial in maintaining positive relationships and satisfaction during the refurbishment process.