Onsite Resident Relations Coordinator

Bell Building Projects Ltd; Plymouth; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A construction company in the UK is seeking a Residents Liaison Officer based in Plymouth. The successful candidate will prepare communication for residents, liaise during projects, and manage feedback and complaints. Exceptional communication skills and a background in customer care are essential. This role offers a competitive salary, strong benefits, and professional development opportunities. Join a team committed to excellence and inclusivity.

Benefits

Competitive salary

Generous pension scheme

Income protection

Death in service benefits

Discretionary performance-based bonuses

32 days of holiday

Support for professional development

Qualifications

• Proven track record in customer care or a customer‑focused environment.
• Exceptional communication and organizational skills.
• Ability to work independently as well as being a team player.
• Conversant with software packages such as Microsoft Excel, Word, Outlook and notable CRM systems.

Responsibilities

• Preparation and circulation of regular rollout programmes to residents.
• Liaising with building residents and the property manager during works.
• Logging all complaints, feedback and interactions within a recognized system.
• Preparation of a monthly report on resident interaction.

Skills

Customer care background

Exceptional communication skills

Organizational skills

Ability to work independently

Proficient in Microsoft Office suite

Fluent English speaker

Job description

A construction company in the UK is seeking a Residents Liaison Officer based in Plymouth. The successful candidate will prepare communication for residents, liaise during projects, and manage feedback and complaints. Exceptional communication skills and a background in customer care are essential. This role offers a competitive salary, strong benefits, and professional development opportunities. Join a team committed to excellence and inclusivity.