Resident Liaison Officer – Social Housing Refurbishment

CLC; Norwich; On-site; GBP 25,000 - GBP 28,000; Full time

Job summary

A national maintenance company is seeking an experienced Resident Liaison Officer (RLO) in Norwich. The RLO will act as the primary contact for residents during refurbishment works, ensuring effective communication and managing resident expectations, especially for vulnerable individuals. Responsibilities include arranging consultation meetings, providing updates, and handling concerns sensitively. Ideal candidates will have relevant experience and strong interpersonal skills. This role offers a salary of £25,000 - £27,500 plus benefits including a car allowance and a bonus scheme.

Benefits

Car allowance

Bonus scheme

Pension scheme

25 days holiday plus bank holidays

Perkbox (discounts, perks & wellbeing offers)

Paid volunteer day

£2000 refer-a-friend bonus

Qualifications

• Previous experience as a Resident Liaison Officer within social housing or construction.
• Strong, empathetic approach when working with residents.
• A full UK driving licence.

Responsibilities

• Act as the primary point of contact for residents during refurbishment.
• Arrange and attend resident consultation meetings.
• Provide timely updates on works and access requirements.

Skills

Interpersonal skills

Empathy

Organizational skills

Communication skills

Problem-solving mindset

Job description

A national maintenance company is seeking an experienced Resident Liaison Officer (RLO) in Norwich. The RLO will act as the primary contact for residents during refurbishment works, ensuring effective communication and managing resident expectations, especially for vulnerable individuals. Responsibilities include arranging consultation meetings, providing updates, and handling concerns sensitively. Ideal candidates will have relevant experience and strong interpersonal skills. This role offers a salary of £25,000 - £27,500 plus benefits including a car allowance and a bonus scheme.