Overnight Front Desk — Luxury 5-Star Guest Experience

Cheval Collection Limited; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A luxury serviced apartments provider in Greater London is seeking a dedicated Night Receptionist. In this role, you will ensure guests have a seamless and enjoyable experience, manage check-ins and check-outs, and complete essential night audit tasks. The ideal candidate should excel in customer service, possess strong communication skills, and have a good knowledge of London. The position offers competitive pay, training opportunities, and numerous benefits, making it a fantastic opportunity for someone passionate about hospitality.

Benefits

Competitive salary + Service charge

22 days annual leave plus public holidays

Life Assurance

Pension contribution

Season Ticket Loan

Health and wellbeing support

Discounted stays for colleagues and family

Qualifications

• Previous experience in a luxury service environment.
• Proficiency in written and spoken English.
• Ability to perform manual handling tasks.

Responsibilities

• Manage check-ins and check-outs efficiently.
• Complete night audit reporting and reconcile accounts.
• Respond to guest queries and ensure their safety.

Skills

Customer service skills

Excellent communication skills

IT skills (Word, Outlook, Internet)

Knowledge of London

Friendly and professional manner

Ability to work independently

Flexible attitude

Tools

Property Management System (PMS)

Job description

A luxury serviced apartments provider in Greater London is seeking a dedicated Night Receptionist. In this role, you will ensure guests have a seamless and enjoyable experience, manage check-ins and check-outs, and complete essential night audit tasks. The ideal candidate should excel in customer service, possess strong communication skills, and have a good knowledge of London. The position offers competitive pay, training opportunities, and numerous benefits, making it a fantastic opportunity for someone passionate about hospitality.