Lux Night Receptionist — Five-Star Front Office

Cheval Collection Limited; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A luxury serviced apartment provider in Greater London is seeking a Night Receptionist to join their Front Office team. You will be responsible for ensuring a seamless and enjoyable stay for guests, managing check-ins/outs, addressing guest queries, and completing night audit reporting. The ideal candidate has experience in luxury services, excellent communication skills, and a friendly, professional demeanor. Benefits include competitive salary, annual leave, and opportunities for career progression.

Benefits

Competitive salary + Service charge

22 days annual leave plus public holidays

Additional day off for birthday

Life Assurance

Contribution to personal pension

Season Ticket Loan

Learning and development opportunities

Health and wellbeing support

Discounted stays at Cheval

Qualifications

• Prior experience in a luxury service environment.
• Good written and spoken English.
• Ability to build excellent relationships with guests.

Responsibilities

• Manage check-ins and check-outs effectively.
• Complete night audit reporting accurately.
• Respond to guest queries and resolve concerns.

Skills

Customer service skills

Excellent communication skills

IT skills (Word, Outlook)

Knowledge of London

Flexibility

Tools

Property Management System (PMS)

Job description

A luxury serviced apartment provider in Greater London is seeking a Night Receptionist to join their Front Office team. You will be responsible for ensuring a seamless and enjoyable stay for guests, managing check-ins/outs, addressing guest queries, and completing night audit reporting. The ideal candidate has experience in luxury services, excellent communication skills, and a friendly, professional demeanor. Benefits include competitive salary, annual leave, and opportunities for career progression.