Senior Customer Success Manager, EMEA - Remote & Equity

Methodfi; Remote; GBP 60,000 - GBP 90,000; Full time

Job summary

A leading cybersecurity company is looking for a Senior Customer Success Manager to join their Customer Success team. This fully remote role based in the UK involves managing the entire customer lifecycle, ensuring user satisfaction, and collaborating with cross-functional teams to provide excellent service to clients in EMEA. The ideal candidate will have over 5 years of experience in Customer Success, particularly in a cybersecurity context, and possess strong communication skills.

Benefits

Competitive pay + equity

Remote-first working model

Personalized setup choice

Qualifications

• 5+ years in Customer Success, Account Management, or similar roles in cybersecurity.
• Experience supporting national and regional customers in the UK.
• Comfortable in a remote, async-first culture.

Responsibilities

• Manage full customer lifecycle: kickoff, onboarding, adoption, training, renewal.
• Build proactive relationships with customers in EMEA.
• Identify upsell and cross-sell opportunities.

Skills

Customer Success Management

Account Management

Technical Aptitude

Communication Skills

Fluency in English

Tools

OpenCTI

OpenAEV

CRM/CSM tools

Job description

A leading cybersecurity company is looking for a Senior Customer Success Manager to join their Customer Success team. This fully remote role based in the UK involves managing the entire customer lifecycle, ensuring user satisfaction, and collaborating with cross-functional teams to provide excellent service to clients in EMEA. The ideal candidate will have over 5 years of experience in Customer Success, particularly in a cybersecurity context, and possess strong communication skills.