Customer Service Advisor (Hybrid) – Insurance Support

Automobile Association; Newcastle upon Tyne; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading automotive services provider is hiring a Customer Service Advisor for their Newcastle upon Tyne location. This hybrid role entails delivering exceptional customer service, supporting clients with insurance queries, and handling inbound calls. The ideal candidate is a natural motivator and a proactive self-starter, capable of resolving customer issues with empathy and professionalism. Competitive salary and perks such as free breakdown membership and employee discounts included.

Benefits

Free AA breakdown membership

Exclusive discounts on AA products

Employee discount scheme

Wellbeing support through Employee Assistance Programme

25 days annual leave

Free onsite parking

Access to employee inclusivity networks

Competitive pension scheme

Qualifications

• Prior experience in a customer service role is preferred.
• Ability to handle complex queries with clarity and professionalism.
• Strong interpersonal skills to build relationships with customers.

Responsibilities

• Support customers with complex insurance queries.
• Deliver a world-class customer service experience.
• Handle inbound calls effectively and professionally.
• Make accurate changes to existing policies.
• Assist with online account queries and navigation.
• Promote the values of the AA culture.
• Resolve customer complaints with empathy.

Skills

Effective communication

Customer service orientation

Problem-solving

Empathy

Collaboration

Job description

A leading automotive services provider is hiring a Customer Service Advisor for their Newcastle upon Tyne location. This hybrid role entails delivering exceptional customer service, supporting clients with insurance queries, and handling inbound calls. The ideal candidate is a natural motivator and a proactive self-starter, capable of resolving customer issues with empathy and professionalism. Competitive salary and perks such as free breakdown membership and employee discounts included.