Solutions Engineer — Hybrid AI & SaaS Solutions

Infinity Tracking Limited.; Manchester; Hybrid; GBP 60,000 - GBP 70,000; Full time

Job summary

A leading call tracking provider in the UK is seeking an experienced Solutions Engineer to support customers in maximizing the value from our call tracking platform. You'll translate product features into business value, facilitate technical discussions, and assist in customer onboarding. Ideal candidates have 3+ years in a technical role, a strong understanding of SaaS technologies, and enjoy working collaboratively across teams. This position offers a flexible working environment and opportunities for professional growth.

Benefits

4 and a half day working week

25 days holiday

Private medical insurance

Employee Assistance Programme

Life Assurance

Enhanced Maternity and Paternity Pay

Tech Scheme Loan

Ride to Work Scheme

Season Ticket Loan

Annual social budget

Qualifications

• 3+ years in a customer-facing technical role.
• Strong understanding of SaaS technologies.
• Experience with web technologies is a plus.
• Comfortable with light scripting or data query logic.

Responsibilities

• Translate customer needs into tailored solution proposals.
• Facilitate business cases articulating ROI.
• Lead discovery sessions for technical requirements.
• Deliver compelling product demos and walkthroughs.
• Assist onboarding with advanced implementation requirements.

Skills

Customer-facing experience

Problem-solving skills

Technical consulting

Collaboration

Tools

APIs

CRM integrations

JavaScript

SQL

Python

Job description

A leading call tracking provider in the UK is seeking an experienced Solutions Engineer to support customers in maximizing the value from our call tracking platform. You'll translate product features into business value, facilitate technical discussions, and assist in customer onboarding. Ideal candidates have 3+ years in a technical role, a strong understanding of SaaS technologies, and enjoy working collaboratively across teams. This position offers a flexible working environment and opportunities for professional growth.