AI-Powered CX Solutions Consultant

Zendesk, Inc.; United Kingdom; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading customer service solutions provider in the United Kingdom is seeking a Solutions Consultant to drive AI integration and enhance customer engagement. The ideal candidate will have over 3 years in solutions consulting and a strong grasp of SaaS architecture and web technologies. Responsibilities include leading business discovery sessions, designing AI-driven customer solutions, and collaborating with diverse teams. This position offers a hybrid work model and values flexibility alongside teamwork.

Benefits

Flexible remote work

Inclusive work environment

Opportunities for professional development

Qualifications

• 3+ years of presales or solutions consulting experience in AI Solutions.
• Strong understanding of web and scripting technologies.
• Hands-on experience designing customer pilots and AI-driven solutions.

Responsibilities

• Lead technical discovery sessions to understand customer pain points.
• Architect AI-powered CX solutions for customer needs.
• Collaborate with cross-functional teams to influence product strategy.

Skills

Solutions consulting

AI integration

Customer engagement

SaaS architecture

Data analytics

Tools

Zendesk APIs

AWS

Azure

GCP

Job description

A leading customer service solutions provider in the United Kingdom is seeking a Solutions Consultant to drive AI integration and enhance customer engagement. The ideal candidate will have over 3 years in solutions consulting and a strong grasp of SaaS architecture and web technologies. Responsibilities include leading business discovery sessions, designing AI-driven customer solutions, and collaborating with diverse teams. This position offers a hybrid work model and values flexibility alongside teamwork.