Revenue & Events Office Manager

Foxhills; England; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A luxury hospitality group is seeking a dynamic Revenue & Events Office Manager in Ottershaw, Surrey. In this full-time role, you will lead a team focused on maximizing sales and enhancing guest experiences within a fast-paced environment. Ideal candidates will have proven sales management experience and strong leadership skills. You will be responsible for overseeing reservations and events while ensuring high standards of service. Excellent communication and flexibility are vital for success in this position.

Benefits

Competitive salary package

Company pension scheme

Enhanced Company Sick Pay

Career advancement opportunities

Complimentary Country Club Membership

Staff discounts on dining and amenities

Employee engagement platform access

Anniversary stay for two

Birthday breakfast

Colleague social events

Free on-site parking

Qualifications

• Proven experience in sales management, preferably in the hospitality industry.
• Flexibility to work irregular hours, including evenings and weekends.

Responsibilities

• Lead on-site Reservations, Sales and Events team.
• Maximise sales and revenue for all market segments.
• Oversee yield management for function space and inventory.
• Manage team performance to meet budget expectations.
• Conduct daily, weekly, and monthly reporting on targets.

Skills

Sales management experience

Leadership and management skills

Excellent communication and interpersonal skills

Strong commercial outlook

Job description

Our mission is to make everyone feel better when they leave than when they arrived. It matters and so do each of us.

This is the part you will play...

Revenue & Events Office Manager at Foxhills Collection

Are you an ambitious sales and events professional with a commercial mindset? Foxhills Collection is currently seeking a dynamic Revenue & Events Office Manager to lead our on-site Reservations, Sales and Events team, with a strong focus on enhancing business whilst delivering exceptional guest experiences.

Position: Revenue & Events Office Manager
Location: Foxhills Club & Resort, Ottershaw, Surrey
Type: Full-time

About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class amenities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings.

Responsibilities

• Delivery of the strategy for all market segments to maximise the sales and revenue of the hotel, ensuring that all revenue opportunities are capitalised.
• Oversee the yield management of function space and bedroom inventory to maximise sales, revenue and profitability.
• Manage the on-site sales and events office team to ensure they have a good understanding of departmental budgets/targets, and as a team they consistently meet budget expectations and exceed client expectations in terms of service, planning and support.
• Constantly review productivity during the pre and post sales cycle. Review and deliver effective processes to ensure enquiry handling, event planning and payment completion is consistently achieved to a high standard.
• Daily, weekly and monthly reporting to ensure that targets and standards are being met and also to provide business information in relation but not limited to demand, lead times, enquiry conversion to identify trends, opportunities and for forecasting purposes.
• Timely processing of ledgers and invoices, liaising with finance to ensure credit checks are completed, and that accounts are settled as required.
• Data entry for both events and reservations, ensuring data integrity and accuracy for reporting requirements.
• Work closely with colleagues in operations to ensure all aspects of events have been arranged to suit both client and hotel.
• Identify and pass on leads / information on new companies / agents / suppliers to the Sales Manager/ Director of Sales, assisting when required at point of negotiations.
• Support researching and targeting business in local/national areas and monitoring competitor hotels.
• Assist with familiarisation tours/visits/functions, hosting tables when appropriate.

Requirements

• Proven experience in sales management, preferably in the hospitality or related industry.
• Strong leadership and management skills, with the ability to motivate and develop a sales team.
• Excellent communication and interpersonal skills, with the ability to build relationships and negotiate effectively.
• Strong commercial outlook being both sales and revenue driven, with up to date insight on industry needs and trends within B2B and B2C markets.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by business needs.

Benefits

• Competitive salary package
• Company pension scheme – People’s Partnership
• Enhanced Company Sick Pay, Maternity and Paternity
• Opportunities for career advancement and professional development
• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
• Complimentary Country Club Membership for a partner/spouse and children after one years' service.
• Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays and other amenities.
• Access to tur exclusive Employee Engagement platform which offers discounts and/or cask back on over 900 retailers, a wellbeing centre, recognition awards and much more.
• Employee assistance program, with 24/7 assistance available.
• Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
• Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
• Colleague social events including an annual staff party.
• Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.

This position requires the candidate to prove their right to work in the UK.